Privacy Policy

1. Data Controller

The controller of your personal data is Zerion s.r.o., Company ID: 23297476, with registered office at Radešov 31, Police nad Metují, 54954, operator of the website and reservation system at https://radesov.cz/ (hereinafter the “Operator”).

Contact details of the Operator:

• Email: info@radesov.cz
• Phone: +420 607 977 320
• Postal address: Radešov 31, Police nad Metují, 54954

2. Why We Process Your Personal Data

• Managing your reservations in our system and ensuring the agreed game session
• Ensuring the security of our systems and networks against misuse
• Improving the quality of services and developing new game experiences
• Analysing website traffic and measuring the usage of services
• Sending news and marketing communications (only with consent or within legitimate interest)
• Debt collection and protection of our rights in the event of a dispute
• Keeping accounting records and fulfilling legal obligations

3. Legal Basis for Processing

• Performance of a contract – processing is necessary to fulfil your reservation and provide the service
• Legitimate interest of the Operator – protection of rights, statistics, system security, direct marketing
• Fulfilment of legal obligations – accounting, tax regulations
• Consent – e.g. for photographing and sharing photos on social media

4. What Personal Data We Process

We process only the data necessary to provide our services. When booking an appointment, we ask you for:

• First and last name
• Email address
• Phone number
• Additional reservation information (e.g. number of players, age of children, etc.)

The web server automatically records technical data such as IP address, browser type, language settings and access timestamp. This data is used exclusively for resolving technical issues and is never used to identify specific individuals.

We never store payment data (e.g. payment card numbers). Card payments are processed by certified payment partners and we do not have access to this data.

5. How Long We Process Your Data

• Reservation data: automatically deleted no later than 30 days after the reserved date (except for the email address for possible sending of photographs). The email is deleted within 60 days of the appointment.
• Accounting documents: 10 years in accordance with statutory requirements
• Marketing communication: until unsubscription or withdrawal of consent
• Server logs: max. 90 days for security purposes

6. Photographing and Sharing Photos

After the game, at your request or with your consent, we may take a free photograph of you and your group as a souvenir of the game experience. We may share the photograph on our website or social media only if you give your express consent. You may revoke your consent at any time.

7. Who We Share Your Data With

We provide your personal data to third parties only in cases stipulated by law or with your consent. We typically share data with:

• Technical service providers (hosting, reservation system, email distribution services)
• Traffic measurement services (e.g. Google Analytics – anonymised traffic)
• Legal and tax advisors to the extent necessary
• Collection agencies in the case of overdue debt collection
• State authorities (Police of the Czech Republic, administrative bodies) on the basis of legal obligation or request

Our suppliers are predominantly EU or EEA entities. If a transfer to a third country were to occur, we will ensure appropriate safeguards within the meaning of Art. 46 GDPR (e.g. EU standard contractual clauses).

8. Cookies and Web Analytics

Our website uses cookies – small text files stored in your browser – to ensure proper functionality, analyse traffic and for potential marketing purposes.

• Essential cookies: necessary for the basic functionality of the website (e.g. session management and reservations). These cannot be disabled.
• Analytical cookies: anonymised traffic measurements. Activated only with your consent.
• Marketing cookies: targeted advertising on social media. Activated only with your consent.

You can change your cookie settings at any time through your browser settings or using the consent management bar on our website.

9. Third-Party Services

Our website may contain embedded elements from third parties, such as Facebook widgets, Google Maps or YouTube videos. These services are governed by the privacy policies of the respective providers. We recommend that you familiarise yourself with them.

10. Personal Data Security

We have adopted appropriate technical and organisational measures to protect your personal data. Access to data is protected by passwords, communication is encrypted via HTTPS and systems are regularly updated.

In the event of a personal data breach that could pose a risk to your rights and freedoms, we will inform you in accordance with GDPR requirements without undue delay.

11. Our Services and Children

Only persons aged 16 or over may make a reservation in our system. If the user is under 16 years of age, consent from a legal guardian (parent) is required. We do not knowingly collect personal data from children without the consent of their legal guardians.

12. Your Rights Regarding Personal Data Protection

• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to withdraw consent

To exercise your rights, send an email to info@radesov.cz. For security reasons, we may require verification of your identity.

13. How and When You Can Withdraw Your Consent

• By email to info@radesov.cz
• Via the unsubscribe link in each email sent
• In person at the facility reception

Withdrawal of consent does not affect processing on other legal bases.

14. Updating Personal Data

We strive to keep your personal data accurate and up to date. If you find that your data is incorrect or incomplete, please contact us at info@radesov.cz or by phone at +420 607 977 320.

15. Complaints and Supervisory Authority

If you believe that your personal data is being processed in violation of legal regulations, you have the right to file a complaint with the supervisory authority:

Office for Personal Data Protection (UOOU)
Address: Pplk. Sochora 27, 170 00 Prague 7, Czech Republic
Website: www.uoou.cz

We recommend that you contact us directly first so that we can resolve your matter as quickly as possible.

16. Contact

If you have any questions regarding the processing of personal data, you can contact us:

Email: info@radesov.cz
Phone: +420 607 977 320
Address: Radešov 31, Police nad Metují, 54954